Tips & Advice

Frequently Asked Question

Take a deep breath and start searching nearby. Check your home, garden and other usual hiding spots. Ask neighbours and share clear photos of your lost pet on community pages. Acting quickly and staying calm will give you the best chance of finding them.

A microchip is your pet’s lifeline; it has your contact details. If your pet is found, vets, shelters or animal control centres can scan your pet’s microchip and reach you right away. Always keep your information updated so you can be contacted quickly.

Reach out to nearby vets, rescue centres and animal control offices to alert them. Give them your pet’s name, breed and photo for easy identification. Report your pet as missing on community pages and pet finder platforms. The more people looking out for your pet, the faster they can come home.

While Quays does not cover advertising or reward costs, we still encourage you to share your pet’s details widely through flyers, social media and community pages. It greatly improves your chances of finding your pet.

If you believe your pet was stolen, contact the police as soon as possible and get a case number. Quays will guide you with care and help you understand what your policy covers in this situation.