A HELPING HAND
From caring for your pet to managing a booking, find the right place to get things sorted.
Send a private request and keep your conversation with the team in one place.
Sign in to send and track your request.
START HERE
Choose a topic to go straight to the tools you need. Account tools require sign-in.
GOOD TO KNOW
Open My Policies and choose the relevant request. Sending a request does not change cover automatically; wait for the authorised team’s confirmation.
Open My bookings to review the current status and available actions. Messages are linked to each booking.
Open Notifications and expand Notification preferences to choose your in-app categories.
Open My Pets to add your companion’s details. Then visit Reminders to plan appointments and care tasks.
Open Messages in your account. Each conversation is linked to a booking, so you can keep the care details together.
Sign in and open Contact support. Choose a request type, add a subject and describe what you need. You can review replies and the status of your request from the same page.
Tell us what you need and keep track of the reply in your account.
