About Quays

Protecting Pets, Supporting Owners

Welcome to Quays, your trusted pet insurance partner. We are committed to protecting and preserving the health and well-being of your pet. We understand that pets are members of the family and not just animals. To ensure that your furry friends receive high-quality medical care when they need it most, we provide comprehensive and cost-effective coverage.

With expertise gained over the years, we are dedicated to offering specialized insurance plans that meet the needs of all pet owners. Our policies for dogs, cats, horses, and other pets protects your beloved pets from unexpected illnesses, accidents, and emergencies.

Our Mission

Our mission at Quays is simply to relieve pet owners of the financial burden of unexpected vet expenses, and provide flexible and affordable insurance for all breeds and species of pets. We assist pet owners at every stage of the process from selecting the most suitable policy to seamlessly filing for claims. We aim to promote responsible pet care by making certain that each pet receives the necessary medical attention.

We believe that no pet should be denied essential medical care due to financial constraints. That is why we have worked tirelessly to make pet insurance accessible, transparent and hassle-free for all.

Our Core Values

Fast & Hassle-Free Claims: 

Pet emergencies can’t wait, and neither should your claims. Our streamlined system ensures quick payouts, so you can focus on your pet’s recovery.

A Growing Pet Community  

Join a network of passionate pet owners where you can share experiences, get advice, and stay informed about pet care.

Smart Symptom Checker  

Our AI-powered tool helps you assess your pet’s symptoms, so you can make informed health decisions before heading to the vet.

Comprehensive Coverage:  

From routine check-ups to emergency treatments, our policies cover a wide range of pet health needs—giving you complete peace of mind.

Affordable & Flexible Plans

Every pet is unique, and so are their insurance needs. We offer customizable coverage options to suit different budgets and pet types.

24/7 Support & Guidance

Need help? Our expert support team is available around the clock to assist with claims, policy questions, and pet health concerns.

Which Pet Insurance Plan Fits Your Furry Family?

When choosing, consider your pet's age, breed, and health history, as well as your budget and what level of cover you need.

Lifetime Insurance

Lifetime pet insurance policy provides comprehensive coverage for your pet’s entire life, as long as you continue to renew your policy and pay your premiums. This type of insurance is also known as “whole life” or “lifetime cover” insurance.

How does it work?

Lifetime Pet Insurance, you’ll pay an annual premium, and in return, we’ll provide coverage for your pet’s veterinary bills, up to a certain limit, for the rest of their life. The coverage limit may vary depending on the specific policy and options you choose.

One of the best things about our lifetime pet insurance is that it provides peace of mind, knowing that you’ll be able to afford the best possible care for your pet, no matter what health issues may arise in the future.

What veterinary expenses are covered under lifetime pet insurance?

Lifetime Pet Insurance typically covers a range of veterinary expenses, including accidents, injuries, illnesses, surgical procedures, diagnostic tests, and medications. Some policies may also cover preventative care, alternative therapies, and dental care.

It also covers other expenses such as kennel costs, third party liability, compensation if your pet is lost, stolen or dead.

Can a dog with a pre-existing condition get lifetime pet insurance?

Most lifetime pet insurance policies exclude pre-existing conditions, which means that if your pet has a medical condition before you purchase the policy, it may not be covered. However, some policies may offer limited coverage for pre-existing conditions after a certain waiting period.

Can I cancel my lifetime pet insurance policy at any time?

Most lifetime pet insurance policies can be canceled at any time, but there may be penalties or fees associated with canceling. It’s essential to review your policy terms and conditions before canceling to understand any potential penalties or implications.

Annual (Time-Limited) Insurance

What is Annual (Time-Limited) Insurance?

Annual (time-limited) insurance provides coverage for a specific period, usually 12 months, from the date of diagnosis or treatment of a condition. This type of insurance is designed to help manage veterinary expenses for a limited time.

How Does Annual (Time-Limited) Insurance Work?

With annual (time-limited) insurance, you’ll pay an annual premium, and in return, we’ll provide coverage for your pet’s veterinary bills, up to a certain limit, for a short period (usually 12 months). After that, the condition will be considered pre-existing and excluded from future coverage.

What Veterinary Expenses Are Covered Under Annual (Time-Limited) Insurance?

Annual (time-limited) insurance typically covers a range of veterinary expenses, including accidents, injuries, illnesses, surgical procedures, diagnostic tests, and medications. However, coverage is limited to the specified period, and chronic conditions may not be covered beyond that period.

Can a Dog with a Pre-Existing Condition Get Annual (Time-Limited) Insurance?

Annual (time-limited) insurance policies exclude pre-existing conditions, which means that if your pet has a medical condition before you purchase the policy, it may not be covered.

Can I Renew My Annual (Time-Limited) Insurance Policy?

Yes, annual (time-limited) insurance policies can usually be renewed each year. However, the terms and conditions may change, and pre-existing conditions may be excluded from future coverage.

Maximum Benefits Insurance

Maximum Benefits insurance is a type of pet insurance that covers a set amount per condition. Once the maximum limit is reached for a particular illness or injury, that condition is no longer covered, but other conditions remain insured. It’s ideal for pet owners seeking a balance between coverage and affordability, as it generally offers higher limits than time-limited policies but is more cost-effective than lifetime cover.

What does maximum benefits insurance cover?
It covers vet fees for accidents, illnesses, and treatments up to a set limit per condition. Once the limit is reached, that condition is excluded from future claims.

Is there a time limit on claims?
No, there’s no time limit on how long you can claim for a condition, as long as you haven’t reached the maximum benefit for that condition.

What happens if I reach the maximum benefit?
Once the limit is reached, the policy will no longer cover that specific condition. However, you can still claim for other unrelated health issues.

Does it cover pre-existing conditions?
Typically, Maximum Benefits insurance does not cover pre-existing conditions. It’s best to check the policy details for any exclusions.

Is Maximum Benefits insurance suitable for my dog?
It’s a good choice if you want more coverage than a time-limited policy but don’t need the comprehensive protection of a lifetime policy. It’s ideal for pet owners looking for a middle-ground option.

Accidents-Only Insurance

Accidents-Only insurance is a basic type of pet insurance that covers the cost of veterinary treatment if your dog is injured in an accident. It does not cover illnesses or routine check-ups. This policy is usually the most affordable option, making it a good choice for pet owners looking for budget-friendly coverage for unexpected injuries.

What does Accidents-Only insurance cover?
It covers veterinary costs resulting from accidents, such as broken bones, cuts, or injuries from car accidents. It does not cover illnesses or routine care.

Does it cover long-term treatment?
Yes, as long as the treatment is related to an accident and within the policy’s coverage limit. However, chronic or recurring illnesses are not covered.

Are pre-existing conditions covered?
No, Accidents-Only insurance does not cover pre-existing conditions, even if they were caused by an accident before the policy started.

Is there a time limit on claims?
This depends on the provider. Some policies may have a time limit per accident, while others cover ongoing treatment as long as it relates to the initial accident.

Is Accidents-Only insurance suitable for my dog?
It’s a good option if you want to protect against the financial impact of unexpected accidents but don’t need coverage for illnesses or preventive care. It’s ideal for younger, healthier dogs that are less likely to develop serious health issues.

Third-Party Liability (For Dogs)

Third-Party Liability insurance protects you financially if your dog accidentally causes injury to someone or damages someone’s property. This coverage is especially useful if your dog is active or unpredictable, as it helps cover legal costs and compensation claims. It doesn’t cover injuries to you or damage to your own property but provides peace of mind in case of unexpected incidents.

What does Third-Party Liability insurance cover?
It covers legal fees and compensation costs if your dog injures someone or damages someone’s property. This includes incidents like biting, knocking someone over, or causing a car accident.

Are there any exclusions?
Yes, this insurance typically excludes incidents involving family members or people living with you. It also won’t cover damages to your own property or injuries to your dog.

Does every pet insurance policy include Third-Party Liability?
Not all pet insurance policies include this, so it’s essential to check. However, Quays Pet Insurance offers comprehensive policies that include Third-Party Liability as a standard feature, ensuring you’re protected from unexpected legal costs.

Do I still need this if my dog is well-behaved?
Even well-trained dogs can act unpredictably, especially when startled or in unfamiliar situations. Third-Party Liability insurance provides financial protection just in case.

Is this required by law?
In the UK, Third-Party Liability insurance isn’t legally required, but it’s highly recommended for all dog owners. Some landlords or public places may also require proof of this coverage.